Your Acceptance To Our Policy
When you purchase from GoUrban.net you acknowledge, understand and agree with all our policies, terms and conditions.
Security Policy
Our site is equipped with industry-standard Secure Socket Layer technology (SSL). SSL works by using a private key to encrypt data that's transferred over the SSL connection. When you enter your credit card number and personal information into the order form it is transmitted across the Internet in an encrypted (scrambled) manner and then decoded when it gets to our merchant provider (card processor) . If SSL is running on a remote server (a server different than the one running our web site), the software will display a "generic" credit card page with our store name at the top. When accessing a secure server, the first characters of the site address will change from "http" to "https." This provides a secure shopping environment for our highly regarded customers at all times. If however, for any reason you feel uncomfortable ordering online, please feel free to use our quick mail order form on our site. Print it out on your printer and send it to us in the mail. That means there is no danger of unauthorized access to your confidential information on the Internet.
Return and Shipping Policy
SHIPMENT TRACKING AGREEMENT
All items that you purchased from GoUrban.net are made in accordance with our Return and Shipping Agreement. You acknowledge and understand whenever you purchase items from us that you have agreed to our Terms and all our Policies and Procedures including those set forth below . All orders that are shipped from us using UPS as the carrier, are provided with a tracking number after 3-4 business days. Therefore, whenever you place an order with us, you agree to use the UPS tracking system as the final absolute proof in assessing whether or not a package was delivered to you. If however, the system shows that you did not receive the order then, it remains our responsibility to get a replacement package to you. If on the other hand it is shown that the package was delivered, then we are not liable for any claims. If needed, the carrier can submit a photocopy of the delivery receipt, which we will forward to you showing the confirmation of the delivery, which will include the date it was delivered, and the signature of the person who received the order. We may however, at our own discretion, file a denial of signature claim with the carrier, which can take up to two weeks. This we will do if we can and GoUrban.net does NOT guarantee or warrant nor do we make any representation that any such action will be taken by us. We will not be liable or responsible for any claims if the address that was given to us when you made your purchase was incorrect or you moved while your order was sent to a former address. For undelivered items, please read below. This Agreement commences at the time of shipment and ends upon our delivery of the order to your address through our UPS carrier.
Undelivered Item
We are unable to re-ship orders that are returned to us as undelivered. We will refund you your money (excluding shipping charges) for the item purchased by providing a store coupon credit or send you your refund directly. If you would however, still like to purchase items that were undelivered, you are welcome to place another order. For reasons of not receiving your orders can be found at the Help Center.
Shipping Restrictions For Overseas Customers
GoUrban.net at this time only ships to addresses in the Unites States, Alaska, Puerto Rico, US Virgin Islands and Guam. We may expand to ship internationally in the near future.
Satisfaction Guarantee
At GoUrban.net, we want you to be 100% satisfied with your purchases. Customer satisfaction is very important to us. We'll happily accept the return or replacement of an unworn, saleable item of a defective, non-defective, damaged or items sent in error. Every order that is shipped from us is fully insured against loss, pilferage and damage. We will waive the restocking fee and refund shipping costs, if the wrong item was sent by error from us. REFUND : If you are not completely satisfied with your order, contact us within 30 days. We will be more than happy to replace your item subject to availability or refund you your money within this time period (except shipping and handling). Every product you buy from our web site must be free of defects or you may return it for a replacement or a refund (no shipping and handling charges in this case). Please read below for further information concerning our return policy.
RETURN POLICY
All merchandise that you purchase from us must meet the following conditions listed below, in order for it qualify for return acceptance. We only accept returns within the 30 days after you received your order. These 30 days begins from the day of your delivery. Please to contact us within this time. If you qualify, base on the criteria given below, contact us immediately by email at return@GoUrban.net Do NOT return any merchandise without authorization. Our contact postal address is NOT for return merchandise. Return merchandise that meet our conditions will be given instructions through our email of what procedure to follow. All return items must have an accompanying Return Merchandise Authorization (RMA) Number. You will be given this number through your email instructions. We will waive the restocking fee and refund shipping costs, only if the wrong item was sent by error from us or if the item is defective. Non-defective merchandise return will incur 20% restocking fee and all Shipping and Handling Cost will be at your own expense. GoUrban.net is not responsible for any damage or lost to the goods during the return, so we recommend that the return shipment be insured and traceable by you. If it is a defective or an item sent in error, we will send UPS to come and pickup the package.. NOTE: All returns that do not meet the conditions described in the return policy will be returned to the sender and shipping cost of such return will be charged to you.
Conditions/Criteria :
DEFECTIVE MERCHANDISE
The purchaser must contact us immediately or within the prescribe time given above in order for timely response. Please take the time to explain the defective item/s received with addition to; your full name , address, item number and the reference number. Defective merchandise for return must be in its original package containing all original packaging material that was sent with it. Please, not to place any marks or defaced the original package.
NON-DEFECTIVE MERCHANDISE
All merchandise must be in its original package for return. If an item inner pack is broken, it is not returnable. All merchandise for return along with its package and inner pack must not display any markings or be otherwise defaced or damaged. All merchandise for return must be in a new saleable condition and should not show any signs of being damaged due to modification, accident, neglect, misuse, or abuse. If the merchandise is not in a saleable condition, it will not qualify for a return. NOTE: Non-defective merchandise return will incur 20% restocking fee and ALL Shipping and Handling Cost will be at your own expense. We are not responsible for shipping costs and/or lost packages returned to us.
DAMAGED ITEMS (DURING SHIPMENT)
If such an incident should occur, please contact us immediately at sales@GoUrban.net explaining the damaged involved. Please to provide us with your name, address, the date of shipment of your order, the item purchased and the reference number of the item. This information will allow us to prepare a claim report from the carrier. We will in most cases, offer you an exchange on most products.
LOST SHIPMENT
This rarely happens but, if you don’t receive your shipment by a given time, contact us immediately and provide us with your name and the information on your confirmation order receipt. We will use this to initiate a tracer with the carrier. This will take a 10-day waiting period for UPS and a 30-day waiting period for USPS before they will accept a tracer. Nevertheless, we will refund or replace your order. Please remember that you can track your order at our Site using your tracking number given to you ( usually after 3-4 days). This tracking is only available if your carrier is UPS. Also, please read our SHIPMENT TRACKING AGREEMENT above. If you should receive your shipment please notify us immediately so we can close our file claim.
SHORTAGES/OUT OF STOCK
Even though our stock status of products is 95% high, regrettable out of stock items sometimes might occur. This could be due to a high demand for the product by customers and even though, it was available at the time of purchase there might arise a shortage. Regrettably, we do not back- orders. We will inform you immediately if such an event should occur. We will give you the option of refunding you your money or give you a store credit in the form of a coupon credit code send to you via email. The refund in this case includes your Shipping and Handling charges. You can then use this for a reorder when the item is back in stock or you may use it to purchase something else you might like.
Delayed Shipment
We have always shipped orders on time but, should any unforeseen event occur while processing your order for shipment, we will notify you about such delay. You will then be given the option to cancel your order or to wait until whatever causes the delay, to be rectified. However, we will assume that you want the order fulfilled if you do not notify us after you have been notified that the product ship date will be delayed.
Order Cancellation
If you need to cancel an order you need to contact us immediately after your purchase. This goes mainly for Mail Orders that might not have been processed yet due to the time it will take to reach us. Once an order is placed online our Merchant Account Provider automatically processes it and our Warehouse is then immediately notified of the order for shipment. Once this happens, a cancellation cannot be stopped at this stage. Nevertheless, contact us but, that doesn’t mean that we guarantee or warrant any cancellation. We regret any inconvenience that this may cause you. If you need to return the item you will need to follow our Return Policy.
Verification Policy
If you’re shipping address differs from the credit card/check holder’s address. We may contact you (the card/check holder) for verification. However, we are not responsible or liable for unauthorized use of your credit Card on our site for purchasing any products. We have also laid down certain policy to prevent this from happening in our Terms and conditions but, this does not prevent such mishap from happening. Make sure you keep track of your credit card billing summary and go through it religiously. If you see an item that you are not sure or certain that you have purchase from us, contact us immediately so we can verify if such an order was placed.
Verification Procedure
If your billing address is different from that which is on the card you may be asked to send us a photo copy of the credit card, your signature and your credit card number authorizing the transaction. This will help to ensure that all orders placed through the Internet or the mail is valid. This will prevent our highly valued customers as well as us from fraudulent activities. We put our customers first in all things. **Note** We have all rights, at our own discretion, to reject or refuse any order placed on our site that we feel is suspicious or if the billing address doesn't correspond with that on the credit card.
Store credit/Refund
GoUrban.net offers you two options for a refund: A. Credit to your next order in the form of a coupon credit code, which, we will send to you via email.
or
B. Refund sent directly to you.
Order Estimated Delivery Time Map
You can use this map to have an idea of how long your shipment will take to arrive to you. Remember, what you see on this map is not final and is only an estimated delivery time.
Shipping information
Shipping Time
All orders are promptly processed and shipped within 1-2 business days.
Shipping Options
I. Standard Shipping
All orders are shipped via UPS Ground, except PO Boxes. II. Shipping to P.O. Boxes
UPS requires a physical address to delivery your package (order) and does not deliver to PO Box addresses. USPS will automatically be the carrier use to delivery orders to PO Boxes. USPS delivery will take a longer time to arrive to you and it does not include a tracking number. III. Rush Delivery
Customers can have their orders ship to them through DHL Rush Delivery. This option is available at the checking out process where you can request this method of shipping.Orders sent by this method should arrive in 3 to 4 business days after leaving the warehouse.
Orders Confirmation and Shipping
a. Orders confirmation All orders are promptly processed and shipped within 1-2 business days. After an order is placed successfully, you will receive an automated email confirmation at your email address given. This will include your; name, order number, reference number, the name of the item (s) ,the number of items purchased, Shipping information, shipping Method, Order Total and Payment Method. A tracking number is usually available after 3-4 business days. This number will be sent to you at your request. Please allow at least 4 business days before requesting a tracking number. We will email you when this number is available.
b. Shipping A $2.50 handling service charge is applied for all orders under $25.00. This service charge is NOT for shipping but rather an addition to the shipping and handling cost if, the order is below $25.00.This service charge helps to defray the cost of packing and handling small orders.
Shipping and Handling
The shipping and handling fee for Mail Orders may differ slightly from that which is online. We offer two purchasing methods each on its own payment terms. Online shopping may sometimes charge a flat shipping rate for all orders which maybe $6.50. This is not final and may include a higher shipping and handling charges or it maybe modified anytime to include different charges based on the total purchased amount.
Extra Information on Shipping
If you have any question concerning our Return and Shipping Policy, please go the Help Center for additional information.
How to Contact Us
If you have any questions or concerns you may contact us by e-mail or by sending us a mail to the following address: Mail:
GoUrban.net
P.O. Box 200154
Denver, CO 80220 E-mail: info@GoUrban.net For inquiries regarding merchandise return: E-mail: return@GoUrban.net
Warranty Information
Warranty Guarantee
Every product you buy from our web site must be free of defects or you may return it for a replacement or if a replacement is not available, a total refund of your money including the shipping charges . Any other refund apart from such, will be based on our return and shipping policy. We take great care to offer the best quality products at an affordable price. We want you to be happy and to be certain that you get what you have paid for. If the product purchased includes a warranty, please follow the instruction for repair or replacement. We support all manufacturers' warranties on their products. GoUrban.net is not responsible for any manufacturer warranty claims, any costs associated with servicing and/or repair of such products. All manufacturer Warranty claims are handle directly through their respective manufacturer.
Warranty Requirement
No Product may be returned without first contacting us for a Return Merchandise Authorization (RMA) number at return@GoUrban.net. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. If however, after we receive the product and it is found otherwise, it will be sent back to you at your own expense. Damage to a product caused by modification, accident, neglect, misuse, or abuse is not covered by this warranty. All products for return must be in its original package containing all original packaging material that was sent with it and must not display any markings or be otherwise defaced. For more information on return items, please read our return policy.
Warranty Duration
We only accept returns within the 30 days after you received your order. This 30 Days begins from the day of your delivery.
Warranty Procedures
Once you have obtained an RMA number from GoUrban.net, you must, within thirty (30) days, send the product to us. Our contact postal address is NOT for return merchandise. Instructions will be given through our email of what procedure to follow. Please to make note of the following: 1.You must include proof of the date of original retail purchase as evidence that the product is within the applicable warranty period. 2.You must include the RMA number prominently displayed on the outside of your package. If you send your product to the assigned return address without the RMA number prominently displayed on the outside of the package, it will be returned to you unopened.
Terms and Conditions
Whenever you are using this Web Site, including accessing any of its contents or services, you acknowledge that you have agreed to be legally bound by our Terms and Conditions (Agreement) set forth below. Please read this agreement carefully before accessing the Site.
Copyright Information
The Site and the compilation of all content within the Site, including its logo, layouts and designs are the exclusive property of GoUrban.net. The content displayed on this Web Site may not be used for any purpose except, only in association with your direct personal use in relation to the placement of an order. In this case, you are allowed to copy and print portions of our site to use as a reference. Any other use of the content on our site without the express written consent of GoUrban.net is strictly prohibited.
Price Adjustments
All prices provided on this web-site are subject to change without notice. For this reason, prices and other promotional offers (such as coupons and additional discounts) offered at our online store, may not be applied towards purchases made from our catalogs. Prices inside our catalog will not, at all times be up-to-date with our offers on our web site. In order to take advantage of our discounts or promotional offers, you will need to update yourself with all prices before you send in your Mail Order Form. All Mail Orders that are taking advantage of a sale promotion (that has an expiration date or limited time offer) should be postmarked before that expired date and the correct discount amount sent along with a note explaining this reason . We will not give you the discount price if you send the amount for the Regular price. Discount prices in connection with a promotional event (Holidays, Special discounts), means the item is being offered at a reduced price for that event and will return to the "Regular" price after the expired date. The only exception might be if an item is on clearance sale where, the price would remain the same. While we try at all times to ensure accuracy, we reserve the right to correct any errors in pricing or descriptions of our products, and to cancel or refuse to accept any order based upon such an inaccuracy. All prices advertised on this site are quoted in United States Dollars US($) and are for online shopping only. In addition, Shipping and Handling fees also are subject to change without notice.
Online Stock Update and Catalog Items
From time to time we will be updating our products on line. This means, items in our catalog may not be up to date and may show items, which are out of stock or discontinued. This is usually possible after the catalog has been published and is in circulation. It is therefore, your responsibility to make cross reference with the item online to make sure it is available. You agree, when using our catalog that we will not be responsible for any inconvenience this may cause you.
Quantity Purchase Limits
GoUrban.net reserves the right, at our own discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions were put in place to help protect us against problems such as fraud and our customers from unauthorized use of their credit or debit card. These restrictions may include but are not limited to the following: 1. Purchasing large multiple quantities of items using the same credit/debit card 2. Purchasing large quantities of similar items using the same credit /debit card 3. Using a different billing address from the shipping address and include 1 and 2 above. 4. Payments made from multiple PayPal accounts for a single item. 5. Purchasing large quantities of items and need it to be shipped immediately through Rush Delivery. 6. Spending over a certain amount of money that we feel is suspicious 7. Confirmed Addresses not in the name of the account holder NOTE: All customers will be notified through their email or by phone if such limits should apply. If after such notification, the customer can verify such an order and confirm their identity in a way, which we find acceptable, then we may, if entirely satisfied, process their orders.
Links to other Sites
There are links to other sites from GoUrban.net that takes you outside of our service. For example, if you click on a banner advertisement and/ or a text link to a third party this will take you directly to their site. This includes links from advertisers and affiliate partners that may use our site. You acknowledge that when you click on a link that leaves GoUrban.net we and different terms of use do not control the site you will land on and privacy policy may apply. By clicking on links to other sites, you acknowledge that GoUrban.net is not responsible for those sites and consequently, cannot be held responsible for the accuracy, content, security (including personal information), privacy, legality, relevancy and such matter s that may arise. We cannot guarantee that the service or product of any merchandise through our link will insure your satisfaction. We therefore implore you to use your own discretion when dealing with any of these sites.
Children’s Privacy Protection
GoUrban.net takes the protection, safety and privacy of our children very seriously. Consistent with the Children's Online Privacy Protection Act (COPPA),we will not knowingly collect personal information from any children under the age 13 years of age. Our web site is defined as a general audience sites. We do not permit nor do we intended that children under the age of 18 to purchase products on our web sites . We sell children's products for purchase by adults only. If you are under 18, you may use this web site only with involvement of a parent or guardian. All customers that order or register on our site, are assumed to be 18 years and over. If it is found out that a child under the age 18 years of age register with us, we will immediately remove him/her from our system.
Prohibited Use of Web Site
You may not send unsolicited commercial email (which include, but not limited to, advertising, Spam or any such similar emails) to the email addresses provided on this Web Site. You may not use any content on this web site for any purpose except only in connection with your direct personal use.
Communication Agreement
GoUrban.net welcomes questions, comments and suggestions for our Site, so that we can serve you better. Therefore, as a result, all communication that you transmit to us by e mail or through postal mail, will be treated as non-confidential and non-proprietary.
Your Honesty Agreement
When using our Site, you agree that all personal information provided by you when requested, to be accurate, complete and current. You agree to maintain and update your Account Information when this should ever become necessary. Termination We have the right to suspend or terminate you from any of our programs/account and to refuse you from any future use of any program/account if, any information provided by you, found to be false, inaccurate, not current or incomplete.
Registration Membership Account Responsibility
Whenever you access our site to purchase an item, you will be prompted at the beginning of the check out process, to create an account with us, as a first time customer. Upon registering, you will be given a password and username. You agree, when you have successfully opened an account, to take full responsibility for: v
1.all activity in your account
2.for maintaining the confidentiality of your password and username and
3.to ensure at all times to log out after each session.
We will not be liable for any disclosure of data due to errors in transmission or unauthorized third parties or for any loss or damage deriving from your negligence to comply with this agreement. In addition, you also agree to notify us immediately of any unauthorized use of your password or account.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES SHALL GoUrban.net OR ANY OF THEIR MANAGEMENT, AFFILIATES OR ANYONE ELSE INVOLVED IN THE OPERATION OF OUR SITE BE LIABLE FOR ANY BUSINESS OR PERSONAL LOSS, LOST DATA, REVENUE DECREASE, BUSINESS INTERRUPTION, EXPENSE INCREASE, OR ANY OTHER LOSS OR DAMAGE WHATSOEVER OF THE UNAVAILABILITY, USE, RELIANCE ON, INABILITY TO UTILIZE OR IMPROPER USE OF THE PRODUCT AND/OR SERVICES,EVEN IF ADVISED OF THE POSSIBILITY THEREOF AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE , OR ANY DIRECT OR INDIRECT,SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES LOSSES AND THROUGH ANY WEB SITE YOU MAY ACCESS THROUGH THIS WEB SITE OR ANY OTHER DAMAGES ARISING OUT OF, BUT NOT LIMITED TO THE USE OF OR INABILITY TO USE THIS WEB SITE.
DISCLAIMERS
GoUrban.net WEBSITE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT OR MAKE ANY REPRESENTATION THAT THE FUNCTIONS CONTAINED IN THIS WEB SITE WILL BE UNINTERRUPTED, BE AVAILABLE ON A TIMELY BASIS , ERROR FREE, COMPLETE, RELIABLE, ACCURATE OR THAT THE WEB SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS AND WE WILL NOT BE LIABLE FOR THE CONSEQUENCES OF ANY INTERRUPTIONS, ERRORS OR HARMFUL COMPONENT. ALL USERES AGREE THAT ALL ACCESS AND USE OF THE WEB SITE AND ITS CONTENT SHALL BE AT YOUR SOLE RISK.
Web Site Content Disclaimers
GoUrban.net DISCLAIMS ANY RESPONSIBILITY OR OBLIGATION FOR THE ACCURACY OF THE CONTENT OF THIS WEBSITE. THIS WEBSITE MAY NOT BE FREE OF ERRORS AND MAY CONTAIN TYPOGRAPHICAL ERRORS, PICTORIAL ERRORS, OMISSIONS, INACCURACIES, INCOMPLETE OR CONTENT WHICH MAY NOT BE CURRENT. GoUrban.net HAS MADE EVERY EFFOR TO MAKE THIS WEBSITE ERROR FREE AND ACCURATE AS MUCH AS POSSIBLE. THE CONTENT OF THE WEBSITE IS THEREFORE, PRESENTED IN GOOD FAITH AND BELIEVED TO BE ACCUREATE. WE THEREFORE RESERVE THE RIGHT TO UPDATE, CORRECT ANY ERRORS, INACCUARACIES, INCOMPLETENESS OR OMISSIONS CONTAINED IN ANY LOCATIONS ON THE WEB SITE AT ANY TIME, WITHOUT PRIOR NOTICE. SHOULD SUCH AN INACCURACY OR ERROR CAUSES ANY PRODUCT TO BE AVAILABLE, WHEN IT IS OUT OF STOCK OR ANY PRICING ERRORS RELATING TO SUCH ERROR, WE THEN RESERVE THE RIGHT TO CANCEL OR REFUSE TO ACCEPT ANY ORDER PLACED, BASED ON INCORRECT PRICING OR AVAILABILITY OF THE PRODUCT.
INDEMNIFICATION
WHEN REQUESTED, YOU AGREE TO DEFEND, INDEMNITY AND HOLD HARMLESS OVERSTOCKRETIAL.COM, ITS MANAGEMENT AND AFFILIATES FROM AND AGAINST ANY AND ALL CLAIMS, LIABILITIES, DAMAGAES, COSTS AND EXPENSES, INCLUDING ATTORNEYS' FEES AND COSTS OF SUIT, ARISING FROM OR RELATED TO YOUR USE OF THE SITE.
Your Acceptance To Our Terms & Conditions
When you use and/ or purchase from GoUrban.net you acknowledge, understand and agree with all our policies, terms and conditions.
Changes to Terms & Conditions
We may, at our own discretion, update the terms that govern your use of our Site at any given time and so you should make it your duty to review this and all other Policies periodically.
LAST UPDATED : 02/01/2008 The effective date of this Policy Agreement, as stated above, indicates the last time these Terms and Conditions were revised . Checking the effective date above will allow you to determine whether there have been changes since the last time you reviewed the policy.