Learn More About Us
My Account
Opening an Account
Saving your Info
Retrieving Password Info Accessing your Info
Purchasing and Returns
Check Out
Payment and Billing
Shipping and Handling
Order Tracking
Return and Exchange
Discounts and Promotions
Gift Certificates
Coupons
Additional Note
Shopping
Shopping Cart
Using Search Tab
Tips
Security and Privacy
Privacy and Security
Credit Card Safeguard
Technical Support
Web browsers
Sending Emails
Account & Shopping Cart
Shop With Confidence
Satisfaction Guarantee
Customer Service
Warranty Info
Privacy
Security
Shopping Services
Gift Certificate
Add To Favorites
Affiliate Program
Customer Service
Frequently Asked Questions
Track your Order
Contact Us
Help
My Account
Opening an Account
Why should I Register?
This will save you a lot of time and typing on your future visits to our Site whenever you place an order. We will save your name, billing information, email address and other such information so that you don’t have to enter all the information over again! In addition, you will receive special discounts and sale promotions when they are available. For more information about how your personal information is protected, click here.
Saving Your Info
Why should I Save My Info?
This will save you a lot of time and typing on your future visits to our Site whenever you place an order. We will save your name, billing information, email address and other such information so that you don’t have to enter all the information over again! In addition, you will receive special discounts and sale promotions when they are available. For more information about how your personal information is protected, how your personal information is protected, click here.
Retrieving Password Info.
What should I do if I forget my password?
If you forget your password at any time, simply go to the Membership sign-in page and click on the Can't Remember Your Password? Click Here link. Once you have you have entered your email address, click the SEND MY PASSWORD button. Your store password will then be sent to the email address entered. This will allow you to access your account immediately and place an order if you choose.
Accessing your Info
Can I change my password and email address?
Yes, You can easily make changes to your email address or password by accessing your "My Account" section at the bottom of the site and click the Sign In/Register or click the Membership sign-in page at the top of the home page.
Purchasing and Returns
Check Out
How do I know that my order went through?
When an order goes through successfully, a thank you screen will be shown with your order and you should receive an email with your reference number displaying the billing and shipping addresses, the subtotal of your order including all appropriate shipping and handling charges and the items selected for purchase.
Payment and Billing
Payment Method
GoUrban.net allows you to pay using any of the following methods:
Credit card
+American Express
+Discover
+Visa
+Master Card
PayPal
Personal Checks
Money Order
Purchasing Method
There are two purchasing methods that are provided by us:
Online Shopping
&
Mail Order Shopping
Shipping and Handling
How do I know my Shipping & Handling charges?
On your way through the Check Out, the Shipping and Handling charges, and applicable sales tax are added. You will be provided with the order total before you submit your order.
For more information click here.
Order Tracking
How will I be able to track my order?
All our customers will be given a tracking number for all orders that were placed through our UPS carrier. This tracking number will be given to you, through your email address, after your order has been shipped . If you need to track your order and you did not receive your tracking number after three (3) to four(4) business days, please contact us at: sales@GoUrban.net and we will send you this number. You can then use this number at our Site to track your order. You can then login to the My Account section of this website and track your order there.
Return and Exchange
How do I return an item?
If you have purchase an item and you are not satisfied with it, you may return it for an exchange or a refund by using the guidance of our return and shipping policy. For further question contact us at: return@GoUrban.net.
Discounts and Promotions
Gift Certificates
How do I purchase a Gift Certificate?
Go to the Gift certificate section of the store and click on the price amount you want. This check out process is similar to purchasing an item online. You can add it to your Shopping Cart and continue with the check out process if, you are through shopping.
Terms and Conditions of Gift Certificates
The balance due on an order during checkout, that exceeds the gift certificate amount must be paid by your credit card.
Gift certificates do not have an expiration date.
Gift certificates do not carry balances. Therefore, you must spend the full balance on your order or forfeit the remaining balance.
Gift certificates are non-transferable.
Gift Certificate codes can only be applied toward purchasing of items at our Site. They cannot be applied against Shipping and Handling, taxes, or be redeemed for cash.
Coupons
What are coupon codes?
This is a code (which may include letters and/or numbers) made and provided by us, entitling the holder to a discount on a product or a quantity of products. This code can be for all products in the store or for a specific product (s) at a given time.
Coupons Codes Terms of Use.
This is similar to the Gift Certificate Terms and Conditions except that they:
- All have an expired date.
- Coupons cannot be used to purchase gift certificates.
How will the coupon code be used in the calculation of an order?
The coupon amount will be subtracted from your total purchase in the shopping card and do not include shipping and applicable sales tax.
Additional Note
Sales Prices and Special Offers Note Sales prices are usually marked (strike) out but, other special offers may include using a special promotional code. Codes will either be presented on the website page for all customers or sent through our email newsletter for members and/or through email to all our customers that have purchased from us in the past. Note: Some items will be at a sale price that does not show a “strike out” price. This is possible because some items are already place in the store at a sale price which is reflected as a retail price.
How can I receive discounts?
We offer specials, sales and promotions through email promotions. You can sign up for our newsletter at our store front for exclusive discount and other deals.
Shopping
Shopping Cart
What is a Shopping Cart?
This is an online cart that holds your merchandise while shopping. It holds everything you have decided to purchase while shopping with us. You can view the items you have added to your cart simply by clicking on the "Shopping Cart" tab at the top of every page and at the bottom at the VIEW CART at the My Account section. View Cart is the same thing as a Shopping Cart they are sometimes used interchangeably.
Using Search Tab
Using The Keyword Search Tab
To initiate a search, first you will need to select a Search Keyword box. Keyword Search boxes can be found at the top of the red button bar and to the top left hand corner of the column. Enter a keyword using any combination of product name or type of product or item number. Using more than one keyword will narrow the results to products that each match all of the keywords you enter. The red Keyword button will give you the option of limiting or narrowing down your search to a specific number. Item number search can come in very handy if you already know the number of the item from your Catalog. This can tremendously speed up your shopping purchase -- you can find an item to purchase or to add to your Shopping Cart right away!
Tips
Keyword Search Tips
- Searches are not case sensitive, so you may use upper or lower case letters.
- We recommend that you double-check the spelling, in case Search could not interpret.
- You can search for a product using the catalog item number. This makes finding the perfect gift or item quick and easy.
- To return to the original sort order click on the back button in your browser window.
Reminder During Checkout
Please take the time to review all personal, shipping and billing information you have entered and edit it, if it is necessary. If everything is correct and you are sure that you need that item (s) then, click “continue button” to complete the placement of your order.
Add To Favorites Tab
You can use the “Add to Favorites” tab as a place to conveniently store links to our store pages on your browser. You can use this “Add to Favorites” Tab, if you are a regular customer, and need to make a quick reference back to our store and/or as a reminder for finding our store in the future or to remember a certain section of our store that you find interesting and need to get back to.
The “Add to Favorites” tab can be found on the right-hand corner of the store front. All you need to do is to click on this “Tab” and your browser will ask you if you need to save or book mark the page. When this message comes up press the “OK” button. For Netscape browser the “Add to Favorites” tab will not work and you will therefore need to go to the top of the browser and click the “ book Mark” tab. You will then see the tab “Bookmark This Page” click on it and its done!
To get back to your stored link just go back to the tab on your browser and click the “Bookmark” Tab or the “Favorites” Tab on your browser. You will then need to scroll down to our link and click on it and there !! You are now at our Website.
The information above is for Netscape and Microsoft browsers. For other browsers, you will have to check their “Help” tab for assistance.
Store credit/Refund
GoUrban.net offers you two options for a refund:
A. Credit to your next order in the form of a coupon credit code which, we will send to you via email.
Or
B. Refund sent directly to you.
Security and Privacy
Privacy and Security
For information on Privacy and Security click here.
Credit Card Safeguard
Is it safe for me to use my credit card at your site?
Certainly! Our site is equipped with industry-standard Secure Socket Layer technology (SSL).
When you enter your credit card number and personal information into the order form it is transmitted across the internet in an encrypted (scrambled) manner and then decoded when it gets to our merchant provider (card processor) . When accessing a secure server, the first characters of the site address will change from "http" to "https."
Technical Support
Web browsers
Our store can be viewed on the following Major browsers: AOL, Netscape, Mozilla, Oprah and Microsoft Explorer. If you are having problem viewing our Site you might need to upgrade your browser at their respective sites. For other browsers, we are not sure but, you can let us know if they work properly on our Site.
Nevertheless, if you are having problem with your browser, you can print out our Mail Order Form at our Site. You will need to fill out the form with the necessary information requested and send it to us with your method of payment selected on the Form.
Sending Emails
Why don’t I get a response to my Email?/ I did not receive a confirmation Email for my order, why?
If you have not received a response from us or a confirmation email for your orders then, it is possible that your browser setting or your internet service provider is blocking our email replies. This can be corrected by adjusting the email filter on your browser setting or by contacting your internet service provider for support.
If you use email addresses such as hotmail or yahoo and are not receiving email then, it is possible that your emails are going into your junk email list. This is caused by your junk e-mail filters that filters or block emails that are not on your contact list. You will need to adjust the setting on your email to accept email from us. This will sometimes happen to legitimate emails sent to you so, it is always wise to add us to your email contact address so that emails are not blocked or sent to junk email list.
Account & Shopping Cart
I am having problem accessing my account information?/why is my shopping cart not allowing me to place an order?
Most likely you have refused accepting cookies by turning them off in your browser.
If you turn off cookies, you will not be able to make a purchase from our site. In order to for you to access your account or to make a purchase you will need to enable your cookies.
You may, depending on your browser, use one of the following to enable your cookies. This is however, not comprehensive since, it does not include all browser type and their version. Therefore, you should click the "Help" tab on your browser for support or further assistance .
Internet Explorer 6.0 (PC):
Go to the "Tools" Menu and select "Internet Options" .
Click the "Privacy" Tab.
Set the Privacy Slider to "Medium."
Then click "OK."
Netscape Navigator:
Go to the "Edit" menu and select "Preferences"
Select "Advanced" from the left-hand menu
Select "Accept All Cookies"
Then click "OK"
Shop With Confidence
Satisfaction Guarantee
GoUrban.net promise to offer you the best quality products, the best value for your money and the best service possible. You can always shop with confidence, knowing that you will be completely satisfied with:
1. Our order process time.
2. Prompt exchange or refund policy procedure.
3. Making sure that you get what you have paid for.
Customer Service
We at GoUrban.net are aware that you may from time to time have a problem or a concern while visiting our Site. We therefore, have taken the necessary steps to ensure a totally pleasurable hassle free shopping experience!
If you have an inquiry which is not answered by our Help Center or our F.A.Q‘s Page then you can send us an email with your question or your concern. Our Customer Service provides you with a list of email addresses based on the inquiry you might have.
Warranty Info.
For information on our warranty, go to the Shopping Helper section at the bottom of our storefront or Click Here.
Privacy
If you need additional information on our Privacy click here.
Security
Our Commitment to Security is of the highest standard and we have ensure this by using state-of-the-art SSL (Secure Sockets Layer) encryption technology. This provides a secure and a highly safe shopping environment for our highly valued customers. That means, there is no danger of any unauthorized access to your confidential information.
For more information on Security click here.
Shopping Services
Gift Certificate
GoUrban.net now makes your gift shopping experience totally hassle free so that, you don’t have to worry about buying the wrong gift item ever again for that special someone! You can select the amount you would like to send to that special someone and we will then send you via email the gift certificate coupon code. To go there now click here.
Add To Favorites
You can now use the “Add to Favorites” tab as a place to conveniently store links to our store pages on your browser.
The “Add to Favorites” tab can be found on the right-hand corner of the store front. For more information on using this “Add to Favorites” tab go the heading “Shopping” and look for the subheading “Tips”.
Affiliate Program
This Program is for website owners who want to enhance and provide their customers with a alternative shopping experience on their website while, at the same time, earning an income from customers coming from their site to ours through, a text link or banner link provided by us. For more information click here.
Customer Service
Track your Order
We provide customers with the opportunity to locate, verify and track/trace their orders through the UPS system using an assigned tracking number until it arrives at its destination (customer).
For more information and steps on how to use this number go to the headings “Purchasing and Returns” and look for the sub-heading “Order Tracking”
Contact Us
Quick Reference
For quick reference on how to contact us, please Click Here
Customer’s Corner
Price Matching
If you see any product at our store being offered for less at another online store, we will match the price and offer you a better price. GoUrban.net is very serious when we stated that we provide you with an extensive variety of High Quality Products at an Affordable low price to meet your budget.
How does this work?
If a customer comes across an advertised exact same product that we sell (and have in stock), we will match a better price offer that reduces its price by up to 5 percent to meet a reseller’s offer for, such product being offered. Please note that certain Price Matching applies. We will sent you a coupon code for the better price via your email when you are ready to make a purchase from us. If the coupon code is not used within 24 hours, then it will become invalid.
This better price match is limited to the quantity of items purchased per person, per household or per order. Additional claims per person, per household or per order after this order, will only be accepted after 90 days.
Are there any other restrictions to this program?
Yes. For other restrictions please read our Price Matching Terms & Conditions.
What procedure must I take to take advantage of such a program?
If you find a store that qualifies based on our Terms & Conditions standard then, send us an email including the site Url where we can find such an item. Please include your name and address so that if the price matching for that site qualifies we can send you a coupon code via email. You will then be able to use this to shop online.
What if an item in your store is already on sale?
If the item on sale is not lower than the item you saw at the other qualified store then, all the better for you, that means additional discounts!
I already have an additional code from your sales promotion, how will I be able to use both coupon codes?/ I have a Gift certificate how can I take advantage of this additional discount code?
You will need to email us with all your personal information and the two valid codes that you have. We will send you a new code that incorporate both codes. You must however, use this new code within 24 hours since, you add the price Matching code to the other code that you possess. If you fail to do so, your new codes as well as the old codes will be invalid. Please be aware that after you receive your new code, all the old codes you requested to be incorporated as one, will be invalid immediately.
Join Our Newsletter
Why don’t you sign up for our newsletters, you will receive emails filled with great exclusive discounts and more !
Special Offers & Promotions
Occasionally, we offer various exclusive discounts to our newsletter members and other discount offers to our regular customers and visitors to our site. Offers may include free shipping after spending over a specific amount, special sale price, coupon discount and regular discount to our valued customers. We always strive to offer a variety of offers to meet the varying needs and interests of our customers.