GoUrban.net - Your Online Urban Outlet
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Frequently Asked Questions

Navigate this page:

- Why do we collect your information?
- What information we collect from you?
- What are cookies and its purpose on our site?
- How do we use the information we collect?
- How secure is the information collected?
- What about our links to other sites?
- How do you access or correct your information in my account?
- How do I opt out of your email Newsletter Promotion?
- How does GoUrban.net protect children's privacy?

Why do we collect your information?

We gather personal information to allow us to process your orders and to inform you, through your e-mail, of any additions, new arrivals of our products, tracking your order, news concerning our site and any special offers and discounts. Having such an information will therefore, help us to provide our valuable customers with an enhanced ‘customer centered’ service and a personalized shopping experience.
Any e-mail sent will be only for such reasons stated above, it is not our policy to spam nor do we send unwanted postal mail.

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What information we collect from you?

Whenever time you purchase an item online or through our mail order, we will ask you and collect certain personal information about yourself which, is necessary to carry out your transaction. This usually may include your name, address, city, state, zip code, country, phone number, e-mail address, item(s) number, item(s) name , quantity ordered, the date of such order and the billing information (Credit /Debit card or check account number, expiration date and billing address) and the shipping information, if it differs from the billing address of order recipients.
Note: This information you enter is collected in our system even, if you cancel or do not complete an order. If however, you choose not to provide us with the information we requested then, you will not be able to purchase our products, access our Affiliate Program, take advantage of special offers and discount or access any other services that may arise on our web site.

Furthermore, to the information above, our server may track the Internet domain address from which you visit us and automatically recognizes the address of your Internet Service Provider (ISP).We also record the date and time you access our site and the Internet address of the Web site from which you linked directly to our site. We automatically receive and identifies information about your browser, browser version, the operating system , and the pages you visit in our store.
Note: All these information will be used to track and analyze data for trends and statistics, but individual visitors will remain anonymous.

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What are cookies and its purpose on our site?

A cookie is a small amount of data file that is sent to your browser from a website (that you visited) to store on your computer's hard drive . This data gathers certain information about your activity on the site.

Cookies are generally use to remind us of who you are, estimate our audience size, assist in tracking the pages you have visited ( so as to tailor our products and services to suit your personal interests), to process your order, and to analyze your visiting patterns.

You can usually set your browser to refuse cookies by turning them off in your browser. Although you do not need to have cookies turned on to view our website you will however , need it to accept cookies in order to register or order products online.

However, it should be noted that the cookies themselves do not store any personal or financial information about you and our site can't read other data on your hard drive or read cookies created by other sites.

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How do we use the information we collect?

We use the personally identifiable information you provide for internal purposes, such as:

  • To process your transaction
  • Confirming and tracking your order
  • Registration to our newsletter and affiliate program
  • Analyzing trends and statistics
  • To ship you your purchase.
  • Informing you of our new products and promotions that you might find interesting,
  • To improve the website and its products available to you
  • To improve our customer service
  • To provide an overall pleasant and hassle-free personalized shopping experience and
  • Providing you with information about GoUrban.net.

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How secure is the information collected?

All information is regarded as confidential. Only a very few personnel are able to access this information. We do not store your credit/debit card or check account number in our system. All of this information is passed on to our merchant provider across the internet in an encrypted (scrambled) manner and then decoded when it reaches them .Once we receive your transmission, we will do our best to protect its security on our systems. We conduct and maintain a high business ethics. See our Security Policy for further information on security.

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What about our links to other sites?

There are links to other sites from GoUrban.net that takes you outside of our service. For example, if you click on a banner advertisement and/ or a text link to a third party this will take you directly to their site. This includes links from advertisers and affiliate partners that may use our site. You acknowledge that when you click on a link that leaves GoUrban.net the site you will land on is not controlled by us and different terms of use and privacy policy may apply. By clicking on links to other sites, you acknowledge that GoUrban.net is not responsible for those sites and consequently, cannot be held responsible for the accuracy, content, security (including personal information), privacy, legality, relevancy and such matter that may arise.

We can not guarantee that the service or product of any merchandise through our link will insure your satisfaction. We therefore implore you to use your own discretion when dealing with any of these site.

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How do you access or correct your information in my account?

You can edit your personal information my login in to Members Sign-in on top of the website or at the bottom at “My Account” sub-heading: Sign In/Register using your username and password. Scroll down the page and choose the option that you would like to change. Change the information you want to change and then press (click) the SAVE button.

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How do I opt out of your email Newsletter Promotion?

We will communicate with you only if you choose to hear from us. E-mail promotions are sent to customers that have voluntarily given us their e-mail address. Any e-mail sent will be only for such reasons stated above, it is not our policy to spam . If you prefer not to receive information from us, you may unsubscribe at any time by any of the following methods:

1. If you receive a promotional e-mail from us, you may click on the link "Click Here to Unsubscribe" found at the bottom of every e-mail letter we send out and

2. You may request such action by sending us an e-mail or by sending us a request by postal mail. Please make sure to include your e-mail address, full name and password.

Request to unsubscribe from our Newsletter may take up to 2 weeks, for your e-mail request and 3 weeks for your postal mail request.
NOTE: In spite of the instructions given above, whenever you purchase from us, we will continue to confirm your order by e-mail.

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How does GoUrban.net protect children's privacy?

GoUrban.net takes the protection , safety and privacy of our children very seriously. Consistent with the Children's Online Privacy Protection Act (COPPA) ,We will not knowingly collect personal information from any children under the age 13 years of age. Our website is define as a general audience sites. We do not permit nor do we intended that children under the age of 18 to purchase products on our web sites . We sell children's products for purchase by adults only. If you are under 18, you may use this website only with involvement of a parent or guardian.

All customers that order or register on our site, are assumed to be 18 years and over. If it is found out that a child under the age 18 years of age register with us, we will immediately remove him/her from our system.

We at GoUrban.net implore all parents and guardians to partake in their children's online activities. The challenge for parents is to educate themselves and their children about how to use the Internet safely and use parental control or any other such technology to supervise children's access to the web. This will help to provide a kid-friendly Internet environment.

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